The Utilities* respect the privacy of all visitors to this website. We realize concerns about privacy and the secure transfer, storage, and use of personal information have increased with the growth of online services. That is why the utilities maintain strict privacy policies to protect customer information.
What kind of information do we collect?
When you visit this website there are two kinds of information that we are likely to record:
1. Non-personal statistical information collected in the aggregate.
This is anonymous information on subjects such as: how many visitors come to our website, how they navigate through the site, which browsers they use to visit the site, etc. This information is collected in aggregate to aide in our continuing efforts to improve our visitor’s online experience.
2. Personal information that you voluntarily supply to us.
When you sign up for certain services, correspond with us, or register on our website to access your information, we may collect “personally identifiable information” that can help us to identify and authenticate you, and fulfill your service request. Examples of personally identifiable information include your name, address, telephone number, e-mail address, etc.
It is a common business practice to collect personally identifiable information in order to conduct business and provide specific services. The IOUs have collected this information from customers and others in the past to provide services through mail or over the telephone. The IOUs keep this information confidential and maintain strict privacy guidelines.
We do not sell or trade personal information
The IOUs will not sell or trade your personal information to any third party, absent authorization by you. We only collect your personal data in order to provide you with better services.
Receipt of e-mails
E-mail gives the IOUs another convenient avenue to communicate with the public. We hope to periodically tell our customers about new rates, products, and services that would benefit them. You will receive e-mails from us or our authorized third-party fulfilling agent if you have signed up to receive notifications of certain news or events, or if you have requested information. The IOUs will not, however, send you e-mails if you have not specifically opted to receive these.
The IOUs do not knowingly collect personal information from children under 18 years of age. We do not have any content on our site that would be considered harmful to children and certainly do not restrict children from visiting our site.
This website contains links to other websites. Please be aware that these other sites may have privacy policies that differ from this website. The IOUs are in no way responsible for either the content that appears on linked sites or your privacy once you have linked to other sites.
* Pacific Gas & Electric Company, Sacramento Municipal Utility District, Southern California Edison, Southern California Gas Company, San Diego Gas & Electric Company, Los Angeles Department of Water and Power
Last updated: August, 2018